Shipping & delivery
We deliver across the United Arab Emirates.
Standard UAE Delivery: AED 17
Free Delivery on orders above AED 199
Orders are typically processed within 1 business day and delivered within 1 to 2 business days.
Please note that certain remote locations within the UAE may be subject to additional delivery charges. If your delivery address falls within a remote area, any applicable charges will be communicated prior to shipment.
Returns & refunds
Due to hygiene and safety reasons, opened or used products cannot be returned or refunded.
Return requests must be submitted within 7 days of delivery. Approved returns must be shipped back within 7 days of return approval.
Products must be unopened, unused, and returned in their original packaging.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide photos of the product and packaging.
Refunds, if approved, will be processed to the original payment method within 5 to 10 business days after the returned item has been received and inspected.
Order policy
Once an order has been placed, it cannot be modified after processing. Please ensure all shipping and contact details are correct before completing your purchase.
For any questions regarding your order, please contact our customer support team at enquiries@zeyraglow.com.
This policy explains what we do with your information when you visit our website or buy something from us. Zeyra Glow is responsible for the information described here. If you have a question about any of it, write to us at [zeyraglow@gmail.com] and we will answer you.
What we collect
When you place an order we collect your name, email address, phone number and delivery address, along with the details of what you bought. When you contact us or sign up for our emails we collect whatever you send us.
Our website also collects some technical information automatically, including your device type, browser, IP address and the pages you looked at. Our payment provider tells us whether your payment went through, and our courier tells us where your parcel is. We never see or store your full card details.
How we use it
· To take your order, deliver it and keep you updated on where it is.
· To take your order, deliver it and keep you updated on where it is.
· To send you marketing emails, but only if you asked for them.
· To understand how our website is used so we can improve it.
· To keep proper accounting records, which the law requires us to do.
· To protect against fraud and misuse of the site.
Cookies
Cookies are small files stored on your device. Some are needed for the website to work, such as keeping items in your cart and getting you through checkout. Others are optional and help us understand how the site is used or measure our advertising.
We ask before using the optional ones, and you can change your mind at any time. You can also block or delete cookies in your browser settings, though parts of the site may stop working properly if you block the necessary ones.
Marketing
We only send marketing emails to people who signed up for them. Every one of them has an unsubscribe link, and you can also reply to any email or write to zeyraglow@gmail.com and we will take you off the list.
Unsubscribing stops the marketing but not the essentials. We will still send order confirmations and delivery updates for anything you have actually bought.
Who we share it with
We share your information only with the companies that help us run the business, and only with what they need. That means our website platform, our payment provider, our courier, our email tool and our analytics provider. We may also share information with our accountants or lawyers where they need it to advise us, or with the authorities where the law requires it.
We do not sell your personal information and we do not pass it to anyone for their own marketing.
Storing your information
Some of the companies we work with store data outside the United Arab Emirates. Where that happens we have agreements in place requiring them to protect your information properly.
Some of the companies we work with store data outside the United Arab Emirates. Where that happens we have agreements in place requiring them to protect your information properly.
How long we keep it
We keep order and payment records for as long as accounting and tax rules require. We keep your marketing preferences until you unsubscribe. We keep support messages and website analytics for a limited period and then remove them. If you have an account, we keep it while it is in use.
Keeping it safe
Our site runs over a secure connection and access to customer information is limited to the people who need it. No website is completely secure, so we will not claim otherwise, If a personal data breach occurs, we will take appropriate action and provide any notifications required under applicable law
Your rights
You can ask us what we hold about you, ask for a copy, ask us to correct anything wrong, ask us to delete it, ask us to stop using it for something, or withdraw a permission you gave us earlier. Write to zeyraglow@gmail.com and tell us what you need. It costs nothing, and we may ask you to confirm who you are before we send personal information anywhere.
Children
Our products and our store are meant for adults. We do not knowingly collect information from anyone under 18. If you think a child has given us their details, contact us and we will delete them.
Social media
If you tag us or post using #HonestBeauty, your post is public and we may see it. We may reshare it on Instagram in the normal way. If we want to use your content on our website or in an advertisement we will ask you first.
Changes to this policy
We update this policy from time to time and the date at the top will always i when we last did. i change affects you meaningfully, we will say so clearly.
Contact us
Write to zeyraglow@gmail.com for anything about your information or your order. We aim to reply within two business days.
These terms cover using our website and buying from us. Please read them before you order. By placing an order you are agreeing to them.
About us
Zeyra Glow is a body care brand based in the United Arab Emirates. You can reach us at [zeyraglow@gmail.com] or by replying to your order confirmation email
Who can order
You need to be at least 18 and giving us a delivery address inside the United Arab Emirates. We only deliver within the UAE. Our products are sold for personal use rather than for resale.
Our products
Everything we sell is a cosmetic product for external use on the skin. Our products are not medicines, they are not intended to treat or cure anything, and nothing on our website is medical advice.
Please read the ingredients before you use anything, especially if you know your skin reacts to something. We recommend patch testing a small amount and waiting a day before wider use. If your skin reacts, stop using the product, and see a doctor if the reaction is serious.
· All products are for external use only.
· Glow Nila Powder is a fine powder, so keep it away from your eyes and avoid inhaling it.
· Glow Nila Scrub is not suitable for broken, irritated or sensitive skin.
· All products are best used within 12 months of opening.
Our ingredients are natural, so colour, scent and texture can vary slightly between batches. Screens also show colour differently, so what arrives may not look exactly like the photograph. Skin varies from person to person, so results will too.
Prices
All prices are in UAE Dirhams. Delivery is shown separately at checkout so you see the full total before paying. We can change prices at any time, but never after we have accepted your order. If a product is listed at an obviously wrong price we will contact you before doing anything, and you can confirm at the correct price or cancel for a full refund.
Placing an order
When you place an order you are offering to buy. Our agreement with you starts when we confirm your order has been accepted. We can decline an order if a product is out of stock, if payment fails, if the delivery address is outside our area, or if there has been a pricing or description error. If you have already paid we will refund you in full.
Payment
We accept card, Apple Pay and cash on delivery. Card payments are handled by our payment provider, so your full card details go to them rather than to us.
If you choose cash on delivery, please have the exact amount ready as our courier may not carry change. If nobody is available to receive and pay for the order, the courier will try again, and if that fails the order will be cancelled. The products stay ours until they are paid for.
Delivery
We deliver across the United Arab Emirates. Standard delivery is AED 17 and delivery is free on orders above AED 199. Some remote locations carry an additional charge, and where that applies we will tell you before shipping.
Orders are usually processed within 1 business day and delivered within 1 to 2 business days after that. These are estimates rather than guarantees, because holidays, weather and courier delays are outside our control. Please make sure your address and contact details are correct, as a redelivery charge may apply if delivery fails because they were wrong.
Changing or cancelling an order
Once an order has been processed it cannot be changed, because by then it is packed and with the courier. If you need to change something, contact us as soon as you can and we will do what we can before processing starts.
Returns and refunds
You can return a product that is unopened, unused and in its original packaging. Send us a return request within 7 days of delivery, and once we approve it send the product back within 7 days of approval.
Opened or used products cannot be returned or refunded. This is for hygiene and safety reasons, because these products go onto skin and we cannot resell anything that has been opened.
Once we receive a return and check its condition, we refund to your original payment method within 5 to 10 business days. The original delivery charge is refunded only where the return is our fault.
For hygiene and safety reasons, we cannot accept returns of products that have been opened, used, or had their protective seal removed, unless the product is defective, damaged, incorrectly supplied, or the customer is otherwise entitled to a remedy under applicable UAE consumer protection law.
For returns made due to a change of mind, the customer is responsible for the cost of returning the product to us. If the product is defective, damaged, or incorrectly supplied, Zeyra Glow will cover the applicable return or replacement costs.
If something arrives damaged or wrong
Contact us within 48 hours of delivery with photos of the product and the packaging. We will replace it or refund it, including delivery, and we will not ask you to pay to send it back.
Your consumer rights
Nothing in these terms takes away the rights UAE consumer law gives you. Where anything here conflicts with those rights, the law applies.
Promotions and discount codes
One discount code applies per order unless we say otherwise. Codes have no cash value and we can withdraw a promotion at any time before you place your order. The free delivery threshold is based on the value of the products after any discount.
Our content
The Zeyra Glow name, our logo, our photography and the writing on our site belong to us. You are welcome to browse and share our pages for personal use. Using our content or branding commercially needs our written permission first.
Your content
When you post about us using #HonestBeauty or send us a photo or review, that content stays yours. We may reshare it on the platform you posted it on. If we want to use it on our website or in an advertisement we will ask you first and credit you. You can change your mind at any time by writing to us.
We welcome honest reviews, including critical ones. We do not edit reviews to change their meaning, but we do remove anything abusive, dishonest, unlawful or promoting another business.
Our responsibility
If we fail to meet these terms we are responsible for loss that is a foreseeable result of that failure. We do not exclude responsibility for death or personal injury caused by our negligence, for fraud, or for anything the law does not allow us to exclude. Where our liability can be limited, it is limited to the amount you paid for the order concerned. Our products are supplied for personal use, so we are not responsible for business losses.
Things outside our control
If something genuinely outside our control stops us delivering, we will tell you as soon as we can and agree a new date. If the delay is substantial you can cancel and we will refund anything you paid but did not receive.
Privacy
If something genuinely outside our control stops us delivering, we will tell you as soon as we can and agree a new date. If the delay is substantial you can cancel and we will refund anything you paid but did not receive.
Changes to these terms
We update these terms from time to time. The version that applies to your order is the one published when you placed it, so a later change will not affect a purchase you have already made.
Governing law
These terms are governed by the laws of the United Arab Emirates, and the courts of [Ras Al Khaimah] have jurisdiction over any dispute.
Contact us
Write to zeyraglow@gmail.com or reply to your order confirmation email. We aim to reply within two business days.